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How permata138 Protects Your Privacy

We collect only the information you give us — your account details, payment methods, and game activity — to process withdrawals, verify your identity, and keep your account…

Account security with encrypted loginDANA, OVO, GoPay and QRIS payment verificationData retention limits and your access rights
permata138 How permata138 Protects Your Privacy
REACH US ANYTIME

Privacy Contacts and Support Hours

Email Support Contact our data protection team at [email protected] with privacy requests, data access queries, or account security concerns. Response time is typically within 24 hours on business days.
Live Chat Open a chat session in your account lobby (top-right corner) to ask about your data, payment verification, or withdrawal holds. Our team is available during peak hours across Jakarta and Yogyakarta time zones.
Account Settings Review and update your personal information directly in the Account Settings page. Navigate to Settings > Personal Data to view what permata138 has on file and request corrections.
HOW WE KEEP YOU SAFE

Data Security and Account Protection on permata138

Encrypted Connections

All data sent between your device and our servers is encrypted using SSL technology. This applies to login credentials, payment details and account balances, so your information stays private even on public WiFi.

Payment Method Storage

When you deposit via DANA, OVO, GoPay or QRIS, we tokenize your payment details — we never store your full card or account number. Each transaction is verified through your payment app before it reaches our system.

Account Verification Checks

Before your first withdrawal, permata138 runs identity verification using the details you provided at sign-up. This prevents fraud and ensures withdrawals go to the account owner. The process typically completes within 24 hours.

Cookie and Tracking Consent

We use cookies to keep you logged in, remember your language preference, and track which games you explore. You can disable non-essential cookies in your browser settings without affecting core account functions.

Data Retention Rules

Account data is retained for the duration of your membership plus 3 years after closure, to comply with local audit requirements. Payment records are kept for 7 years where local law requires it. You can request deletion where permitted.

Third-Party Sharing Policy

permata138 shares your data only with payment processors (for DANA, OVO, GoPay and QRIS transactions) and fraud-detection partners to protect your account. We never sell your information to advertisers or data brokers.

Frequently Asked Questions About Your Data

When you close your account, we stop processing new transactions immediately. Your personal data is archived for 3 years to settle any remaining disputes or withdrawals. After that period, where local law permits, we delete your record. You can request early deletion by contacting [email protected] with your account email and request reason.

Yes. Go to Account Settings > Personal Data in your lobby to view your registered name, email, phone number, account balance and recent login history. To request a complete data export (including game logs and transaction history), email our support team at [email protected] with your account ID. We'll send you a file within 5 business days.

We never see or store your actual payment credentials. When you deposit, you authorize the transaction within your payment app, and we receive only a confirmation token. Your payment provider (DANA, OVO, GoPay or QRIS) handles the account details. Our system stores only the amount, date, and that the deposit was successful.

We do not sell your personal data to advertisers or marketing agencies. We may send you promotional messages about new games or deposit offers via email or SMS, but only if you opted in during account creation. You can unsubscribe from marketing emails anytime by clicking the unsubscribe link at the bottom of any email message.

Withdrawal records are retained for 7 years to meet local audit and compliance requirements where your account operates. After 7 years, records are deleted unless local law requires further retention. If you need a withdrawal receipt or statement, contact [email protected] with your account email and the date of the withdrawal.

Change your password immediately and enable two-factor authentication in Account Settings > Security. Email [email protected] with details of any suspicious activity. We'll review your login history and recent transactions, disable any unauthorized sessions, and advise on next steps within 24 hours.

Yes, we use cookies to keep you logged in and remember your preferences. Essential cookies cannot be disabled without losing core functionality. You can turn off non-essential cookies in your browser settings — this may prevent us from personalizing your lobby or analyzing which games players in Yogyakarta prefer, but your account will still work normally.