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Terms & Conditions That Protect Your Account

When you open an account with permata138, you enter an agreement that covers how deposits and withdrawals work, how your account stays secure, and what happens when you…

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permata138 Terms & Conditions That Protect Your Account
GET HELP WITH TERMS

How to Reach Us About Your Account

Live chat support Open the chat widget in the bottom right of your account page any time during our support hours. Our team responds to account and terms questions within two minutes during peak times.
Email for policy inquiries Send detailed questions about terms, withdrawals or account settings to [email protected]. We reply within 24 hours with clarification or next steps for your specific situation.
In-app help centre Find answers to frequent terms and account questions in the Help section under your account menu on mobile or desktop. Search by topic or browse all policy pages.
YOUR DATA AND SECURITY

How We Keep Your Account Safe

Account verification steps

When you open an account, we confirm your identity and check your payment method. Withdrawals over a set amount trigger additional verification to prevent fraud and keep your funds secure.

Encryption and storage

Your login credentials, payment details and transaction history are encrypted end-to-end. We store this data on secure servers in Indonesia, isolated from public networks and regularly audited.

Cookie and tracking policy

We use cookies to remember your session, track your gameplay preferences and prevent abuse. You can adjust cookie settings in your browser; some features may not work if you disable them.

Data retention and deletion

Active account data stays on our servers as long as you play. After closure, personal information is held for 12 months for dispute resolution, then permanently removed.

Request account changes

You can update your registered email, phone number or payment method directly in your account settings. Contact support if you need to dispute a transaction or correct personal data.

Contact our data officer

For privacy complaints or data-handling questions, email [email protected]. We investigate all requests and respond within 14 days with an update.

Your Most Asked Questions About Our Terms

Report the issue in your account or contact our support team within 30 days. We investigate withdrawals and deposits within five working days and respond with findings. If your payment provider (DANA, OVO, GoPay or QRIS) reverses a transaction, we update your account balance and notify you.

Yes. You can request account closure in your settings or contact support. Pending withdrawals are processed first; any remaining balance is transferred to your registered payment method within 3–5 working days, depending on your bank.

Your deposit is secure once received by permata138. If a payment fails between your bank and our system, the transaction is reversed and your funds return to your account within 24 hours. Contact our support team if this doesn't happen.

Withdrawals are available to verified account holders. You can withdraw to the same payment method you used to deposit. Minimum withdrawal amount is Rp 50,000; processing takes 1–3 hours for DANA, OVO and GoPay, and 2–5 hours for bank transfer via QRIS.

Yes, you can add new payment methods in your wallet settings anytime. Withdrawals must go to a method you've used before for deposits or verified as your own. Contact support if you need to update a linked bank account or mobile wallet.

We store your email, account balance history and transaction records for 12 months after closure to handle disputes or refund queries. After 12 months, personal data is deleted from our active systems and archived securely.

Change your password immediately in account settings. Then contact our support team right away with details of any suspicious activity. We review login records, freeze withdrawals if needed and help you secure your account.

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